Refund policy

We offer a 14-day return policy. This means you have 14 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it – unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or another proof of purchase.

To initiate a return, please contact us at info@lecubistore.com to receive the return address.

If you have any questions about returns, you can contact us at any time at info@lecubistore.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can review and resolve the issue.

Exceptions / non-returnable items

Certain items are excluded from returns, including perishable goods (such as food, flowers, or plants), custom-made items (such as special orders or personalized products), and personal care products (such as cosmetics). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Returning the item you received is the fastest way to get the item you want. Once the return has been accepted, you can purchase the new item in a separate order.

European Union – 14-day cooling-off period

Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition in which you received it – unworn, unused, with tags attached, and in its original packaging. A receipt or other proof of purchase is also required. Please note that you, as the buyer, are responsible for the return shipping costs.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, an automatic refund will be issued to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@lecubistore.com.

Exclusion of sale items

Please note that discounted items and sale items are excluded from returns.

If you have any further questions, our customer service team will be happy to assist you at any time.